As e-commerce and fulfilment services grow increasingly automated, it may a real change for me to go back to taking telephone orders for a Charity we work with especially over the run up to Christmas.
Data processing and order fulfilment is an absolute breeze these days. Fast and efficient, being able to track an order in seconds etc you forget sometimes about the consumers being real people who are waiting for the product you are sending.
Telephone services for a Charity
It made a brilliant change to handle telephone services for a Charity we work with. Especially during the run up to Christmas. Customers were an absolute joy to talk to; they were happy to place an order and couldn’t wait to receive their goods.
So, its great to be reminded that although we may not have face to face interaction with our customers or consumers that if we provide a brilliant service, it will certainly bring a smile to someone when they receive their product.
Our business is serious about your business , we want to provide the best service that we can for all our customers, we provide a service that is personal and we are always open to new ideas and exploring ways to make your promotions run successfully
To get our website noticed on the great world web is always difficult as we are practical rather than creative which we need to be as we put your ideas in boxes and envelopes and send them out.,
We went to the professionals and we were advised to make our more interesting, put yourself on Twitter Facebook write a blog, go look at your competitors websites see what they are doing, so we did and guess what they have been given the same advice. All of the websites have case histories, tell you how wonderful they are at addressing your mail but basically they are jumping up and down shouting Pick Me Pick Me!
We have been in the fulfilment business a long time, we can pick and pack, provide reports and run databases with the best of them, but it isn’t very interesting doesn’t grab your attention.
So, we have decided to write our blog about anything and everything that takes our fancy and if it includes something interesting about the cost of postage we will include that as well. We will soon know if you have read it.
Increasing our capacity to meet demand with new print & finishing available.
Earlier than usual RM are changing their rates in January 2015 – hopefully some downwards.